世纪商务英语口语教程第七版答案

unit five i need to issue a complaint fix the fault lodge a strong complaint after sale service discrepancy defective items intend to take measures to solve the problem as quickly as possible apologize for mix up sort out， i want to lodge a strong complaint， i'm very disappointed with your service i just want to complain about the after sale service the quality of the goods did not meet my expectation we ordered those green shirts yet you sent us blue ones there is a discrepancy in colors with the samples there are too many defective items in the shipment please let me know what you intend to do about this situation i hope you can take measures to solve the problem i would like this matter resolved as quickly as possible， i am terribly sorry to hear that we apologize for the mix up， we've sorted things out now， we have received your complaint， we can offer some sort of compensation we are changed our procedures so it won't happen again sd site draft s t short ton s n shipping note ult ultimo last month i have to tell you there is a shortage in the shipment i have to tell you there is a shortage in the shipment i'm sorry we can assure you that such a thing will not happen again in future deliveries we hope you can make a prompt settlement as soon as possible we hope you can make a prompt settlement as soon as possible i'll make the adjustment right now prompt make a settlement to our disappointment we found the goods were underweight as soon as the shipment arrived at our port， we had it inspected to our disappointment we found the goods were underweight is that so okay i'll check why the goods were underweight， underweight？ we feel that the percentage of the goods of inferior quality was too high mr brown， i'd like to talk with you about something that is getting to be a problem what is it mrs wang， we feel that the percentage of the goods of inferior quality was too high inferior our investigation shows that improper packing cause damage our investigation shows that improper packing caused damage therefore we have to refer this matter to you not to worry we have a solution improper solution as the goods are inferior in quality we are returning the whole of the twenty cases and musk ask you to replace them i'm just calling to see if your delivery went okay， we have received the shipment， but as the goods are inferior and quality we are returning the whole of the 20 cases and musk ask you to replace them good morning service department what can i do for you i'm sorry， but i have a claim to make against you what is it about well you shipped one set of printers last month that is model a a five five six three there are rust spots on some of the rulers the quality is by no means satisfactory sorry to hear that， but have you got any proof of course we have this is a copy of the inspection certificate issued by commodity inspection bureau they indicate the rusted rollers in their certificate maybe the rust stains are due to careless transportation you know we always put emphasis on the quality of our products， but you have to accept the fact that you have failed to come up to standard well， anyway， our manufacturers will look into the matter i'll get the result to you as early as possible， all right hope， you can give us a satisfactory explanation and make reasonable compensation to us unit five i need to issue a complaint fix the fault lodge a strong complaint after sale service discrepancy defective items intend to take measures to solve the problem as quickly as possible apologize for mix up sort out， i want to lodge a strong complaint， i'm very disappointed with your service i just want to complain about the after sale service the quality of the goods did not meet my expectation we ordered those green shirts yet you sent us blue ones there is a discrepancy in colors with the samples there are too many defective items in the shipment please let me know what you intend to do about this situation i hope you can take measures to solve the problem i would like this matter resolved as quickly as possible i am terribly sorry to hear that we apologize for the mix up， we've sorted things out now， we have received your complaint we can offer some sort of compensation we are changed our procedures so it won't happen again sd site draft s t short ton s n shipping note ult ultimo last month i have to tell you there is a shortage in the shipment i have to tell you there is a shortage in the shipment i'm sorry， we can assure you that such a thing will not happen again in future deliveries we hope you can make a prompt settlement as soon as possible we hope you can make a prompt settlement as soon as possible i'll make the adjustment right now prompt make a settlement to our disappointment， we found the goods were underweight as soon as the shipment arrived at our port， we had it inspected to our disappointment， we found the goods were underweight is that so okay i'll check why the goods were underweight， underweight？ we feel that the percentage of the goods of inferior quality was too high mr brown， i'd like to talk with you about something that is getting to be a problem what is it mrs wang， we feel that the percentage of the goods of inferior quality was too high inferior our investigation shows that improper packing caused damage our investigation shows that improper packing caused damage therefore we have to refer this matter to you not to worry we have a solution improper solution as the goods are inferior in quality we are returning the whole of the twenty cases and musk ask you to replace them i'm just calling to see if your delivery went okay， we have received the shipment， but as the goods are inferior and quality we are returning the whole of the twenty cases and musk ask you to replace them good morning service department what can i do for you i'm sorry， but i have a claim to make against you what is it about well you shipped one of printers last month that is model aa5563s there are rust spots on some of the rulers the quality is by no means satisfactory sorry to hear that， but have you got any proof of course we have this is a copy of the inspection certificate issued by commodity inspection bureau they indicate the rusted rollers in their certificate maybe the rust stains are due to careless transportation you know we always put emphasis on the quality of our products， but you have to accept the fact that you have failed to come up to standard well， anyway， our manufacturers will look into the matter i'll get the to you as early as possible all right hope， you can give us a satisfactory explanation and make reasonable compensation to us unit five i need to issue a complaint fix the fault lodge a strong complaint after sale service discrepancy defective items intend to take measures to solve the problem as quickly as possible apologize for make sore out i want to lodge a strong complaint i'm very disappointed with your service i just want to complain about the after sale service the quality of the goods did not meet my expectation we ordered those green shirts yet you sent us blue ones there is a discrepancy in colors with the samples there are too many defective items in the shipment please let me know what you intend to do about this situation i hope you can take measures to solve the problem i would like this matter resolved as quickly as possible i am terribly sorry to hear that we apologize for the mix up we've sorted things out now， we have received your complaint we can offer some sort of compensation we are changed our procedures so it won't happen again sd site draft s t short ton s n shipping note ult ultimo last month i have to tell you there is a shortage in the shipment i have to tell you there is a shortage in the shipment i'm sorry we can assure you that such a thing will not happen again in future deliveries we hope you can make a prompt settlement as soon as possible we hope you can make a prompt settlement as soon as possible i'll make the adjustment right now prompt make a settlement to our disappointment we found the goods were underweight as soon as the shipment arrived at our port， we had it inspected to our disappointment， we found the goods were underweight is that so okay i'll check why the goods were underweight underweight？ we feel that the percentage of the goods of inferior quality was too high mr brown， i'd like to talk with you about something that is getting to be a problem what is it mrs wang we feel that the percentage of the goods of inferior quality was too high inferior our investigation shows that improper packing caused damage our investigation shows that improper packing caused damage therefore we have to refer this matter to you not to worry we have a solution improper solution as the goods are inferior in quality we are returning the whole of the twenty cases and musk ask you to replace them i'm just calling to see if your delivery went okay， we have received the shipment， but as the goods are inferior and quality we are returning the hole of the 20 cases and musk ask you to replace them good morning service department what can i do for you i'm sorry， but i have acclaimed to make against you what is it about well you shipped one set of printers last month that is model a a five five six three s there are rust spots on some of the rulers the quality is by no means satisfactory sorry to hear that， but have you got any proof of course， we have this is a copy of the inspection certificate issued by commodity inspection bureau they indicate the rusted rollers in their certificate maybe the rust stains are due to careless transportation you know we always put emphasis on the quality of our products， but you have to accept the fact that you have failed to come up to standard well， anyway， our manufacturers will look into the matter i'll get the result to you as early as possible， all right hope， you can give us a satisfactory explanation and make reasonable compensation to us。

unit ten， i hope our cooperation does without a hitch benefit make a suggestion colleague cooperative farm in advance share the same goal bring the good results win win result business partner partnership cooperative prosperous thanks and congratulate to cooperative agreeably in advance we look forward to a further extension of pleasant business relations we want to win win cooperation i believe will have a pleasant time working together i hope no questions about the terms what's the basis of your belief that the product is safe we certainly expect our product to be available by october first here is to our happy cooperation i'm glad our negotiations have come to a successful conclusion this is by far the best contract we've signed we sincerely hope that this transaction will turn out to the satisfaction of both parties i believe i will have a good time working with them we wish that this business will bring benefit to both of us i appreciate the opportunity to work with you it's great doing business with you it's a match made in heaven together will be number one do you agree with the terms and conditions in this contract？ do you agree with the terms and conditions in this contract？ yes and we are ready to sign the contract i think we've got everything clear now and we can sign it i think we've got everything clear now and we can sign it yes where do you want me to sign shall we sign it tomorrow is there anything else you want to bring up for discussion we have agreed on all of the terms in the contract shall we sign it tomorrow we are ready to sign the agreement we are ready to sign the agreement good who is going to sign the contract for your side agreement good our business tie will be more and more prosperous we're willing to sign a five year contract good our business tie will be more and more prosperous prosperous let's hope， it's the beginning of a long and prosperous relationship i've signed my name there you are i've finished mine let's hope it's the beginning of a long and prosperous relationship it will be how about fifteen percent with the guarantee of twenty eight hundred units that's a lot to sell with very low profit margins it's about the best we can do we need to hammer something out today， if i go back empty handed， i might be coming back to you soon to ask for a job okay seventeen percent good let's iron out the remaining details when do you want to take delivery we'd like you to execute the first order by the thirty first， let me run through this again the first shipment for thirteen hundred units to be delivered in twenty seven days by the thirty first right， we couldn't handle much larger shipments well， when should we sign the contract we have it ready to be signed tomorrow morning at ten how's that perfect i hoped we can cooperate happily unit ten， i hope our cooperation does without a hitch benefit make a suggestion colleague cooperative farm in advance share the same goal bring the good results win win result business partner partnership cooperative prosperous thanks and congratulate to cooperative agreeably in advance， we look forward to a further extension of pleasant business relations we want to win win cooperation i believe will have a pleasant time working together i hope no questions about the terms what's the basis of your belief that the product is safe we certainly expect our product to be available by october first here is to our happy cooperation i'm glad our negotiations have come to a successful conclusion this is by far the best contract we've signed we sincerely hope that this transaction will turn out to the satisfaction of both parties i believe i will have a good time working with them we wish that this business will bring benefit to both of us i appreciate the opportunity to work with you it's great doing business with you it's a match made in heaven together will be number one do you agree with the terms and conditions in this contract？ do you agree with the terms and conditions in this contract yes and we are ready to sign the contract i think we've got everything clear now and we can sign it i think we've got everything clear now and we can sign it yes where do you want me to sign shall we sign it tomorrow is there anything else you want to bring up for discussion we have agreed on all of the terms in the contract shall we sign it tomorrow we are ready to sign the agreement we are ready to sign the agreement good who is going to sign the contract for your side agreement？ good our business tie will be more and more prosperous we're willing to sign a five year contract good our business tie will be more and more prosperous prosperous let's hope it's the beginning of a long and prosperous relationship i've signed my name there you are i've finished mine let's hope it's the beginning of a long and prosperous relationship it will be how about fifteen percent with the guarantee of twenty eight hundred units that's a lot to sell with very low profit margins it's about the best we can do we need to hammer something out today， if i go back empty handed i might be coming back to you soon to ask for a job okay， seventeen percent good let's iron out the remaining details when do you want to take delivery we'd like you to execute the first order by the thirty first let me run through this again the first shipment for thirteen hundred units to be delivered in twenty seven days by the thirty first right we couldn't handle much larger shipments well when should we sign the contract we have it ready to be signed tomorrow morning at ten how's that perfect i hoped we can cooperate happily unit ten， i hope our cooperation does without a hitch benefit make a suggestion colleague cooperative farm in advance share the same goal bring the good results win win result business partner partnership cooperative prosperous thanks and congratulate to cooperative agreeably in advance we look forward to a further extension of pleasant business relations we want to win win cooperation i believe will have a pleasant time working together i hope no questions about the terms what's the basis of your belief that the product is safe we certainly expect our product to be available by october first here is to our happy cooperation i'm glad our negotiations have come to a successful conclusion this is by far the best contract we've signed we sincerely hope that this transaction will turn out to the satisfaction of both parties i believe i will have a good time working with them we wish that this business will bring benefit to both of us i appreciate the opportunity to work with you it's great doing business with you it's a match made in heaven together will be number one do you agree with the terms and conditions in this contract？ do you agree with the terms and conditions in this contract？ yes and we are ready to sign the contract i think we've got everything clear now and we can sign it i think we've got everything clear now and we can sign it yes where do you want me to sign shall we sign it tomorrow is there anything else you want to bring up for discussion we have agreed on all of the terms in the contract， shall we sign it tomorrow we are ready to sign the agreement， we are ready to sign the agreement good who is going to sign the contract for your side agreement good our business tie will be more and more prosperous we're willing to sign a five year contract good our business tie will be more and more prosperous prosperous let's hope it's the beginning of a long and prosperous relationship i've signed my name there you are i've finished mine let's hope it's the beginning of a long and prosperous relationship it will be how about fifteen percent with the guarantee of twenty eight hundred units that's a lot to sell with very low profit margins it's about the best we can do we need to hammer something out today， if i go back empty handed i might be coming back to you soon to ask for a job okay， seventeen percent good let's iron out the remaining details when do you want to take delivery we'd like you to the first order by the thirty first， let me run through this again the first shipment for thirteen hundred units to be delivered in twenty seven days by the thirty first right， we couldn't handle much larger shipments well， when should we sign the contract we have it ready to be signed tomorrow morning at ten how's that perfect i hoped we can cooperate happily。

unit six could you help us deal with the problems of the products claimant， buyer， arbitrator contract， legal means， arbitration， negotiation convention， defendant， seller， debtor specification survey report， proof authority we prefer to sit down and discuss about it together with the legal means be one of your choices in the settlement of disputes actually we won't use the legal means unless we have to i think negotiation is the best way to solve problems sorry， i know little about that you can ask mister wang， he's an expert in that field we may find a better way to resolve the dispute other than arbitration negotiation is far better than arbitration is china the only place where the arbitration is held do we have other choices except china if we have to submit to arbitration i got a book for you which introduces a lot of basic things of the arbitration in china could you tell me something about the arbitration in china in terms of the policies domestic arbitration， institutional arbitration， arbitration in law foreign affair arbitration， temporary arbitration， amiable arbitration could you help us deal with the problem of the bikes okay please give us the facts specify could you offer the specific description could you offer the specific description when we checked the goods we found that half of them were badly damaged i think the survey report and the photos can tell you everything could you show us something as the proof could you show us something as the proof i can ask my colleagues to scan the report and send it to me if you need where are we supposed to have the arbitration？ where are we supposed to have the arbitration if the buyer is the planted the arbitration shall take place in beijing if we submit the case for arbitration the place for arbitration is to be in japan will you choose the legal means when the other methods are useless will you choose the legal means when the other methods are useless in my opinion， maybe you don't agree legal means is the most effective way to resolve the dispute resolve is arbitration the only way to resolve the dispute is arbitration the only way to resolve the dispute actually it's the best to attempt to settle disputes without involving arbitration mister chao do we have to settle the dispute by arbitration it is not necessary to submit a case to arbitration as long as our two parties can discuss the matter in a friendly manner could you offer me some information about the arbitration system in china yes， no problem must the arbitration be gone through only in china no arbitration can be conducted either in china or in other countries are there any general arbitration institutions in china yes for example the foreign trade arbitration commission is just such an institution does the dispute have to be arbitrated by chinese arbitration authorities it is up to the contract signed by two parties what kind of person can be arbitrators we think that the court consisting of arbitrators from both sides must be fair and able to handle the dispute without bias or partiality okay， thank you very much unit six could you help us deal with the problems of the products claimant buyer arbitrator contract legal means arbitration negotiation convention defendant seller debtor specification survey report proof authority we prefer to sit down and discuss about it together with the legal means be one of your choices in the settlement of disputes actually we won't use the legal means unless we have to i think negotiation is the best way to solve problems sorry， i know little about that you can ask mister wang， he's an expert in that field we may find a better way to resolve the dispute other than arbitration negotiation is far better than arbitration is china the only place where the arbitration is held do we have other choices except china if we have to submit to arbitration i got a book for you which introduces a lot of basic things of the arbitration in china could you tell me something about the arbitration in china in terms of the policies domestic arbitration， institutional arbitration arbitration in law foreign affair arbitration， temporary arbitration amiable arbitration could you help us deal with the problems of the bikes okay please give us the facts specify could you offer the specific description could you offer the specific description when we checked the goods we found that half of them were badly damaged i think the survey report and the photos can tell you everything could you show us something as the proof could you show us something as the proof i could ask my colleagues to scan the report and send it to me if you need where are we supposed to have the arbitration where are we supposed to have the arbitration if the buyer is the planteth the arbitration shall take place in beijing if we submit the case for arbitration the place for arbitration is to be in japan will you choose the legal means when the other methods are useless will you choose the legal means when the other methods are useless in my opinion， maybe you don't agree legal means is the most effective way to resolve the dispute is arbitration the only way to resolve the dispute is arbitration the only way to resolve the dispute actually it's the best to attempt to settle disputes without involving arbitration mister chao do we have to settle the dispute by arbitration it is not necessary to submit a case to arbitration as long as our two parties can discuss the matter in a friendly manner could you offer me some information about the arbitration system in china yes， no problem must the arbitration be gone through only in china no arbitration can be conducted either in china or in other countries are there any general arbitration institutions in china yes for example the foreign trade arbitration commission is just such an institution does the dispute have to be arbitrated by chinese arbitration authorities it is up to the contract signed by two parties what kind of person can be arbitrators we think that the court consisting of arbitrators from both sides must be fair and able to handle the dispute without bias or partiality okay， thank you very much unit six could you help us deal with the problems of the products claimant buyer arbitrator contract legal means arbitration negotiation convention defendant seller deader specification survey report proof authority we prefer to sit down and discuss about it together with the legal means be one of your choices in the settlement of disputes actually we won't use the legal means unless we have to i think negotiation is the best way to solve problems sorry， i know little about that you can ask mister wong he's an expert in that field we may find a better way to resolve the dispute other than arbitration negotiation is far better than arbitration china the only place where the arbitration is held do we have other choices accept china if we have to submit to arbitration i got a book for you which introduces a lot of basic things of the arbitration in china could you tell me something about the arbitration in china in terms of the policies domestic arbitration， institutional arbitration arbitration in law foreign affair arbitration， temporary arbitration amiable arbitration could you help us deal with the problems of the bikes okay， please give us the facts specify could you offer the specific description could you offer the specific description when we checked the goods we found that half of them were badly damaged i think the survey report and the photos can tell you everything could you show us something as the proof could you show us something as the proof i could ask my colleagues to scan the report and send it to me if you need where are we supposed to have the arbitrary？ where are we supposed to have the arbitration if the buyer is the planteth the arbitration shall take place in beijing if we submit the case for arbitration the place for arbitration is to be in japan will you choose the legal means when the other methods are useless will you choose the legal means when the other methods are useless in my opinion maybe you don't agree legal means is the most effective way to resolve the dispute resolve is arbitration the only way to resolve the dispute is arbitration the only way to resolve the dispute dispute actually it's the best to attempt to settle disputes without involving arbitration mister chao， do we have to settle the dispute by arbitration it is not necessary to submit a case to arbitration as long as our two parties can discuss the matter in a friendly manner， could you offer me some information about the arbitration system in china yes， no problem must the arbitration be gone through only in china no arbitration can be conducted either in china or in other countries are there any general arbitration institutions in china yes， for example the foreign trade arbitration commission is just such an institution does the dispute have to be arbitrated by chinese arbitration authorities it is up to the contract signed by two parties what kind of person can be arbitrators we think that the court consisting of arbitrators from both sides must be fair and able to handle the dispute without bias or partiality okay， thank you very much。